Awards For Distinction 2016 – Best Private Bank – Training and Development Programme



Angel Ng

Angel Ng
head of wealth management training and development
Asia Pacific

Few if any private banks can boast a training and development programme that is as comprehensive and considered as what UBS Wealth Management offers its employees.

With an emphasis on ‘experience’ and ‘exposure’ over classroom education, UBS has put in place a rigorous programme that not only caters to the broad requirements of a client advisor, but is flexible enough to permit specialisation and evolution in line with shifts in industry requirements.

UBS’ 100-day induction plan is designed to prime new-joiners on the fundamentals of private banking and the UBS offering, culminating in a base certification that is recognised by external bodies in Switzerland, Hong Kong and Singapore. Top performers may go on to pursue a Master in Wealth Management dual-degree in conjunction with the University of Rochester and University of Bern. Of those currently undertaking this programme, over 36% come from the APAC region.

Senior talent, including desk heads and county team heads, also receive training on leadership and business execution. Indeed, the LEAD for Country Team Head programme was developed in Asia before being exported to UBS’ other geographies. Furthermore, the 1-year Associate and 2-3 month Client Advisor Assistant (CAA) Cadet programmes have ensured that UBS Wealth Management has a steady pipeline of junior client advisors and CAAs in Asia.

A particular point of pride for UBS is its network of campuses spread across three locations: Singapore, Hong Kong and Shanghai. The bank has delivered roughly 1,200 training events attended by 36,530 participants through UBS Business University in the course of a year. UBS Wealth Management is setting up another three in the first half of 2017.

The feedback from employees has been resoundingly positive: a 2016 employee survey found that UBS Wealth Management employees in Asia exceed the industry average in terms of their belief that they perform better in their jobs as a direct result of this training.

“A strong commitment to training, advanced infrastructure and the expertise of our internal and external faculties have created a structured, effective and sustainable for our WM employees,” says Angel Ng, head of wealth management training and development for Asia Pacific at UBS. “So far, more than 60 senior client advisors have successfully graduated from our Wealth Management Master’s programme. In addition, we are pleased to have our programmes receive various accreditations from both leading global and local organisations.”

UBS Wealth Management is Asian Private Banker’s Best Private Bank – Training and Development for 2016.