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Client experience and RM productivity will top PBs’ digital agendas for years to come

The digital initiatives of private banks and wealth managers are converging. Key topics such as improving the client’s digital experience and enhancing relationship managers’ productivity will set the scene for the industry’s digital transformation for years to come. As the worst of the COVID-19 pandemic is likely behind us, PBs and WMs have embraced the fact that the digitalisation trend…

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