Digital platform providers had better improve the digital experience they offer, if they want to regain the trust of APAC clients, according to a recent report by Refinitiv, which showed APAC investors to be the “least loyal and most frustrated” with their digital platform experiences. The report surveyed more than 500 self-directed and advised mass affluent investors in the APAC […]

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COVID-19 has opened many doors to the way private banks approach digitalisation, but not everybody appreciates the extent to which digital technology can change RM-client engagement. At Asian Private Banker‘s Webinar: The Future of Client Engagement, Kevin Herbert, managing director, co-head, North Asia, HSBC Private Banking, Evy Theunis, executive Director – head customer segment and customer science, DBS Bank, and Ronan […]

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