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Junior RMs called upon to teach their seniors about mobile apps

Tech-savvy junior relationship managers (RMs) at an American private bank are being teamed up with their senior colleagues whose lack of sophistication regarding their bank’s digital offering is proving a liability in client meetings, reveals the bank’s APAC COO.  The rationale behind this ‘tag-team’ approach is to increase low app adoption rates amongst senior RMs and to ensure that client questions regarding the front-facing…

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