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Final Word 2019: How PBs achieved greater productivity and efficiency throughout the year

Page 2 of 3 Productivity and efficiency matter more than ever in this environment. Over the past year, what key steps have you taken to improve both the productivity and efficiency of the business and, to date, what has been the impact? Alan Luk, head of private banking and trust services, Hang Seng Bank In this ever-changing and fast-paced operating…

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