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J.P. Morgan PB’s Kam Shing Kwang: CX=D&I²

For Kam Shing Kwang, CEO of J.P. Morgan Private Bank Asia, the message is clear: the private banking industry must do more to improve the client and employee experience. Asian Private Banker sat with Kwang to unpack what this means for the business she oversees in a post-COVID environment. Kam Shing, to what extent have the past year’s transformative events…

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