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Building long-term client relationships a weak spot for Hong Kong banks: EY

25 September 2020
A man uses an umbrella to shelter from the rain as he takes an escalator at Potsdamer Platz square on September 9, 2013 in Berlin. Temperatures in the German capital were around 14 degrees Celsius. AFP PHOTO / DPA / KAY NIETFELD / GERMANY OUT (Photo credit should read KAY NIETFELD/AFP/Getty Images)

While the banking sector is among the most trusted in Hong Kong’s financial services industry, they are perceived as weak in building and maintaining long-term client relationships, a report by Ernst & Young has discovered. The “Trust in Financial Services — Hong Kong Scorecard August 2020” report surveyed 372 members of the “informed public” — defined as those who are…

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