Winners Rationale

“Benoit Douchin has been recognised as COO of the Year for his pivotal role in strengthening HSBC Private Bank’s operational capabilities across Asia Pacific. Promoted to the role in 2025, Douchin has led a comprehensive agenda to modernise core banking, client relationship management, and order management systems, ensuring the bank remains agile and responsive in a highly competitive private banking landscape,” said Audrey Raj, editor of Asian Private Banker.

“Under his leadership, HSBC has enhanced its digital capabilities, enabling seamless client interactions via WhatsApp and WeChat, expanding the digital concierge team, and deploying AI and data analytics across key processes — from onboarding and KYC to sales quality monitoring. These initiatives have strengthened operational resilience, improved the speed and accuracy of client servicing, and delivered a hybrid client experience that combines personalised human advice with high-touch digital solutions.

“Douchin has also driven the continuous deployment of state-of-the-art credit tools, alternative investment modules, robust online payment controls, and advanced cybersecurity measures, further enhancing client trust and internal efficiency.

“Through his strategic focus on integrating technology with operational excellence, Douchin has elevated both the bank’s internal capabilities and overall client satisfaction, supporting HSBC’s ambition to deliver bespoke, reliable, and secure banking solutions across the region. 

“His vision, leadership, and commitment to innovation have set a benchmark for operational excellence in private banking, making Benoit Douchin a deserving recipient of COO of the Year.”