What we said…

“In just one year as global COO at Bank of Singapore, Jacky Ang has demonstrated transformational leadership and operational excellence, earning him the title of COO of the Year at the Awards for Distinction 2024,” said Audrey Raj, senior consultant, South Asia editor at Asian Private Banker.

“With 26 years of experience, primarily at Credit Suisse, Ang has brought a wealth of expertise to address the bank’s most pressing challenges, streamlining processes and improving client onboarding. Client onboarding, which was a bottleneck due to rigid frameworks, disjointed coordination between business and approval teams, and repetitive processes, has seen a remarkable turnaround under Ang’s leadership.

“By fostering a culture of collaboration and efficiency, Ang has reduced client onboarding turnaround time by more than half and won the confidence of relationship managers (RMs). His work has not only enhanced client satisfaction but also solidified the bank’s reputation, helping it to attract more RMs.

“Ang’s vision extends beyond immediate results. He has embarked on a three-year client lifecycle management programme to holistically enhance the client experience. This initiative also includes developing a single sign-on dashboard that integrates all necessary applications, enabling staff to work more efficiently.

“Ang’s forward-thinking approach has set a new standard for operational leadership in the private banking sector. Asian Private Banker is proud to recognise his exceptional contributions and congratulates him on this well-deserved award.”