Heard on the street: Trust can turn tellers into RMs in China

28 January 2013 | 2 minutes read

Whereas relationship managers in Asia are often credited more for their knowledge of Bordeaux than banking, a former Chinese private banker tells of a not uncommon occurrence in the Mainland, where bank tellers are becoming senior relationship managers based on their ability to foster with clients a critical (and often lacking) element of private banking — trust. “In China, it is not…

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