KASIKORNBANK (KBank) is shifting its private banking business away from product pushing towards an advisory-led model, relying on predictive CRM tools and adjusted internal sales compensation to drive investment product adoption among its existing high net worth (HNW) client base. For Adisorn Sermchaiwong, private banking group head at KBank, expanding the business is not about finding undiscovered wealth. “In Thailand, most…
KBank pivots to advisory model with CRM push and fee-structure overhaul
Adisorn Sermchaiwong, private banking group head, KBank
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