The Hong Kong Monetary Authority (HKMA) will soon commence a mystery shopping programme (MSP) to monitor banks’ sales practices around investment products. This programme will investigate banks’ sales processes relating to investment and insurance products with a focus on customer risk profiling, suitability of recommendations, and product and risk disclosure. All HKMA-regulated institutions which engage in selling investment and/or insurance…
Have a confidential tip? Get in touch [email protected]