“Augmenting, not replacing”: Citi, HSBC, DBS bet on AI to cut RM admin

Private banks are increasingly adopting artificial intelligence (AI) to reduce administrative workload, but stress that AI tech will not replace advisors or interfere with decision-making. The most difficult aspect, however, is to fully integrate AI with the human side of the relationship, according to Steven Lo, head of Japan, Asia North & Australia and Asia South at Citi Private Bank. …

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