Private banks are increasingly adopting artificial intelligence (AI) to reduce administrative workload, but stress that AI tech will not replace advisors or interfere with decision-making. The most difficult aspect, however, is to fully integrate AI with the human side of the relationship, according to Steven Lo, head of Japan, Asia North & Australia and Asia South at Citi Private Bank. …
“Augmenting, not replacing”: Citi, HSBC, DBS bet on AI to cut RM admin
Steven Lo, Citi Private Bank; Lavanya Chari, HSBC; Shee Tse Koon, DBS
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