APB Change Makers – FAQ

Pre-Event

How do I register?

Visit apb.events/changemakers and click ‘REGISTER NOW’ on the top right of the page. Once you have completed the registration form, you will receive an acknowledgement email. Once Asian Private Banker has screened and processed your registration, a confirmation email will be sent to you.

If you do not hear from us and need access to the ongoing event, please reach out to events@asianprivatebanker.com and request for a registration update.

Can I share my login information with other members of my team or colleagues?

The login link provided to you is unique to each person who has registered for the conference. You are encouarged to ask your colleagues to register via apb.events/changemakers

What are the technical considerations to access APB Change Makers?

APB Change Makers can be accessed via desktop, tablet, or a mobile phone, with Internet connection.

The virtual event supports Google Chrome (Mac/PC) 56 or newer (strongly recommended, better experience), Firefox (Mac / PC) 44 or newer (recommended alternative), Safari (Mac) 11 or newer (recommended alternative), Chrome (Android) 80 or newer and Safari (iOS) 11 or later.

For the best viewing experience, Google Chrome is recommended. You may be able to use other browsers, but they are not officially supported and your experience may be affected.

For technical support, please contact events@asiannprivatebanker.com

How do I login?

Once your registration has been approved, you will receive a confirmation email with your access link – please note, this link is unique to you and is non-transferable.

You may also visit apb.events/changemakers and click “Access Event”. Please input the email address and password you used to register for the event.

In case you are still unable to login, please email events@asianprivatebanker.com for assistance. Our team will be on standby to assist you.

During & Post-Event

What do I need to do on each day of the event?

One hour prior to each day of the event, you will receive a reminder email which contains a unique link that will direct you to your access to the APB Change Makers website. Here, you want to proceed to the Main Stage tab on the left, and click on the session that is live (or any sessions you want to view on-demand). After a session is complete, it will autoplay into the next session, or you can navigate via the Main Stage.

Can I ask questions during the virtual event?

We encourage you to ask questions at any time using the Questions tab to the right of the Media Player. Questions will be screened by the Moderator and/or speakers and will be addressed, should time permit. Please note, the Questions function is only available on select sessions.

What if I miss a session?

APB Change Makers offers great flexibility. All sessions will be available On Demand so you can revisit any content that you’ve missed or want to rewatch on the event platform until 30 July 2021.

Please note, there may be a delay of up to four hours for select sessions to become available. If over 24 hours has passed since the premiere broadcast of the session, please contact us for technical support.

What if I experience technical issues during the virtual conference?

Please email events@asianprivatebanker.com, our team will be on standby to assist you.

Can I get training hours at this event?

Viewing Certificates are available upon request.

Following the event, please send in a request to events@asianprivatebanker.com with the following details:
1. Your full name
2. Your company name
3. The email address used to access the event

Note: We will be cross-checking your viewing time based on the email address you used to access the event. Please note, the viewing hours will be rounded up to the next full hour.

For further enquiries, please contact events@asianprivatebanker.com