Standard Chartered revamps wealth planner KPIs beyond client count and revenue

Standard Chartered Global Private Bank has overhauled performance metrics for its wealth planners, ditching traditional revenue targets and raw client counts in favour of tracking long-term relationship retention. A pure client-count metric can obscure the difference between servicing multiple smaller relationships and one significantly larger relationship, according to Mike Tan, global head of wealth planning & family advisory. “You could,…

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