Instant messaging apps catered to wealth management institutions are not a surefire way to solve the problem of unrecorded conversations by relationship managers and their clients, according to a partner at a Hong Kong law firm. As private banks attempt to balance offering clients convenience via instant messaging platforms such as WhatsApp and WeChat and adhering to compliance and record-keeping guidelines, Richard Keady, partner…
Varied client communication channels put banks at risk
9 January 2019

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