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With physical oversight harder in the new normal, a sound bank culture is key: HKMA

The Hong Kong Monetary Authority (HKMA) has emphasised the importance of a sound bank culture in the pandemic-induced new normal, as physical oversight is harder to achieve where banking staff work from home (WFH). “COVID-19 has changed the way banks interact with customers, especially for those who once preferred face-to-face channels to going online (or other non-face-to-face means),” said Alan…

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