Chief Operating Officers Leaders Conversation 2018, Singapore

May 17, 2018
8:30am – 12:00pm
The Westin, Singapore


For the fourth year, Asian Private Banker will host Chief Operating Officers from the region’s premier private banks, for a morning of informal peer sharing and networking around the most dynamic and challenging area of responsibility for modern day COO: technology and digital strategy.

Event Photos


8:30am – 9:00am Registration & Networking
9:00am – 9:10am Welcome Comments
9:10am – 9:50am

Leaders Conversation Panel 1 | AI and Data Analytics: Enhancing and empowering the customer experience

How best can AI, and the underlying machine learning mechanics, be deployed to enhance a personalised private banking experience for clients? Recently, MAS has announced its intention to establish industry guidelines on the responsible use of AI and data analytics – an issue that has become increasingly pressing after the Cambridge Analytica scandal. How will these guidelines affect banks’ use of AI and client data to drive satisfaction and bank profitability? And how can private banks use their data pools effectively and efficiently to generate insights on client preferences, areas for added value, and business performance insights?

Sebastian Enberg, Editor, Asian Private Banker

Conversation catalysts:
Geoffrey Shum, Deputy COO Singapore, Julius Baer
Ketan Samani, Chief Digital Officer, UBS Wealth Management Asia Pacific, UBS
Nayeem Khan, Managing Director, Global Head of Operations, Bank of Singapore

9:50am – 10:30am

Leaders Conversation Panel 2 | Rapid Scaling: Building internal and external innovation eco-systems

Cutting-edge innovation is gathering pace at Asia’s private banks; and third-party solutions providers are today relied on more than ever inform and drive internal programmes, to the extent that the boundaries between in-house and third-party capabilities have been blurred. How are private banks building ecosystems of innovative capabilities that can enable rapid and compliant scaling up?

Paris Shepherd, Managing Director, Asian Private Banker

Conversation catalysts:
Antonio Camacho, Head of Client Management, Avaloq
Christian Huber, Managing Director, COO, Private Banking Asia Pacific, Credit Suisse
Long Doan, Chief Operating Officer, Asia Pacific, BNP Paribas
Patrick Dreyfuss, Chief Operating Officer, Wealth Management, DBS Bank

10:30am – 10:50am Networking and Coffee Break
10:50am – 11:30am

Leaders Conversation Panel 3 | Rise of Regtech: Where’s the next wave of investment?

Pronounced shifts in the regulatory environment are not only creating headaches for HNWIs but also the private banks that serve them. In Asia, private banking clients – who are typically exposed to multiple jurisdictions, and therefore harbour intricate tax reporting responsibilities, usually turn to their private banks to deal with these complexities, sapping up valuable time and resource in the process. Nimble and streamlined digital solutions around tax reporting spell the way forward, especially in a region typified by regular disjuncture. If the key here is client satisfaction, what are the highest priority demands coming from clients for tailored reporting and individualised solutions? Where are private banks investing in to secure differentiated capabilities and market-aware value propositions?

Alice So, Senior Reporter, Asian Private Banker
Ben Yang, Editorial Director, Asian Private Banker

Conversation catalysts:
Alex Sim, COO & Head of Risk Management, UOB Private Bank
Michael Moncarz, Chief Operating Officer Singapore, Managing Director, UBP
Ronald Frey, Partner, BearingPoint
Sudhir Nemali, APAC COO, Deutsche Bank

11:30am – 11:50am

Open Discussion: Blockchain in private banking

Distributed ledger technology (DLT), more commonly known as blockchain, seems to evolved from being a “buzz word” to an unavoidable reality, notwithstanding scattered caution. With MAS coming out to say that blockchain has a “powerful application” in KYC processes, what plans do private banks have to implement DLT in Asia? For those that have already tested DLT’s application, what are the conclusions so far?

Paris Shepherd, Managing Director, Asian Private Banker

11:50am – 12:00pm Closing Comments

2018 Partners


For further information, please contact: [email protected]