Chief Operating Officers Leaders Conversation 2018
This event is free to attend and qualifies for CPT/CPD points.
|8:30am – 9:00am||Registration & Networking|
|9:00am – 9:10am||Welcome Comments|
|9:10am – 9:50am||
Leaders Conversation Panel 1 | AI and Data Analytics: Enhancing and empowering the customer experience
How best can AI, and the underlying machine learning mechanics, be deployed to enhance a personalised private banking experience for clients? Recently, MAS has announced its intention to establish industry guidelines on the responsible use of AI and data analytics – an issue that has become increasingly pressing after the Cambridge Analytica scandal. How will these guidelines affect banks’ use of AI and client data to drive satisfaction and bank profitability? And how can private banks use their data pools effectively and efficiently to generate insights on client preferences, areas for added value, and business performance insights?
|9:50am – 10:30am||
Leaders Conversation Panel 2 | Rapid Scaling: Building internal and external innovation eco-systems
Cutting-edge innovation is gathering pace at Asia’s private banks; and third-party solutions providers are today relied on more than ever inform and drive internal programmes, to the extent that the boundaries between in-house and third-party capabilities have been blurred. How are private banks building ecosystems of innovative capabilities that can enable rapid and compliant scaling up?
|10:30am – 10:50am||Networking and Coffee Break|
|10:50am – 11:30am||
Leaders Conversation Panel 3 | Rise of Regtech: Where’s the next wave of investment?
Pronounced shifts in the regulatory environment are not only creating headaches for HNWIs but also the private banks that serve them. In Asia, private banking clients – who are typically exposed to multiple jurisdictions, and therefore harbour intricate tax reporting responsibilities, usually turn to their private banks to deal with these complexities, sapping up valuable time and resource in the process. Nimble and streamlined digital solutions around tax reporting spell the way forward, especially in a region typified by regular disjuncture. If the key here is client satisfaction, what are the highest priority demands coming from clients for tailored reporting and individualised solutions? Where are private banks investing in to secure differentiated capabilities and market-aware value propositions?
|11:30am – 11:50am||
Open Discussion: Blockchain in private banking
Distributed ledger technology (DLT), more commonly known as blockchain, seems to evolved from being a “buzz word” to an unavoidable reality, notwithstanding scattered caution. With MAS coming out to say that blockchain has a “powerful application” in KYC processes, what plans do private banks have to implement DLT in Asia? For those that have already tested DLT’s application, what are the conclusions so far?
|11:50am – 12:00pm||Closing Comments|
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