Final Word 2021: Andreas Zingg, Bank Julius Baer

Andreas Zingg, chief operating officer Asia Pacific, Bank Julius Baer shares his views with Asian Private Banker in ‘The Final Word’, a year in review by the region’s private banking leaders as they share their thoughts and opinions on key issues around industry trends, investments, regulations, and technology in 2021, as well as providing their predictions for 2022.

The past two years or so have accelerated the rate of technological and digital adoption at private banks across the region, given the restrictions imposed by the COVID-19 pandemic. From hyper-personalisation to digital onboarding and KYC, what will be the biggest focus in terms of tech deployment for the industry in 2022 and where do the gaps lie?

The digital landscape is evolving fast and we need to ensure our digital strategy enables us to stay competitive. As such, technology remains a key strategic long-term driver and enabler of sustainable business growth for Julius Baer.

We are focused on staying ahead of the game in adapting to the changing client, regulatory and competitive environment and to enhance our innovation capabilities. Our bank established its innovation lab ‘Launchpad’ in Singapore in the second half of 2021, to develop new propositions as well as explore cutting edge technologies to deliver maximum value to clients.

Looking ahead, we expect the digital transformation of the private banking industry to continue at an accelerated pace in 2022. At Julius Baer, the aim is to accelerate our transformation journey through constant innovation. As such, we will enhance our digital client touchpoints, interaction and transaction capabilities, sustainable investments, digital assets, and next generation offerings, while investing in state-of-the art systems for our RMs and clients.

As priorities across the industry tend to be similar, we believe it is the execution that will make the difference, especially in terms of user experience, design and integration aspects. Therefore, one of our major investments remains in our people — to provide purpose, shared values, and growth opportunities in an inspiring, collaborative, and agile work environment.

Meet 2021’s industry leaders in the full round up of of Asian Private Banker‘s The Final Word 2021.


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