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Pandemic fuels Ping An Bank’s online business with increased AI adoption

The COVID-19 pandemic has been a catalyst for Ping An Bank’s private banking business, especially its online sales, as clients have increasingly embraced the digital services backed by artificial intelligence (AI). “Our private banking business has really benefited from technology and that is especially apparent in the face of the pandemic,” Cai Xinfa, head of retail bank at Ping An…

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