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HKMA’s Chan warns private bankers not to forget client needs, announces AML/CFT training regime

It is not sufficient for a private banker to be well-honed in technical and product-related matters, according to Norman Chan, chief executive of the Hong Kong Monetary Authority, who points out that clients have diverse needs that must be met by bankers, especially given the industry’s heightened focus on de-risking at the expense of customer inclusion. Chan’s comments came during his keynote…

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