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Final Word 2020: Client engagement in post-pandemic environment

Page 3 of 3 How is your bank optimising the utility of the relevant digital tools to prepare frontline staff for client engagement in a post-pandemic environment? Omar Shokur, Indosuez Wealth Management We have a clear digital strategy in place supported by sufficient resources to improve digitalisation of our client onboarding processes and to continuously improve the selling process of…

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