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“AI-enabled bank with a heart”: DBS CEO on preserving human touch in private banking

DBS Group Holdings’ chief executive officer, Tan Su Shan, is steering Southeast Asia’s largest lender towards becoming an “AI-enabled bank with a heart,” emphasising the value of genuine human experience in private banking even as disruptive technologies reshape the industry. “2026 will be the year that the AI revolution becomes fairly obvious. We’ll have to rethink how we remake our…

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