Alison Law’s core mission at Hang Seng Private Banking is to bolster its private wealth management services through what she called “customer empathy” — embracing the bank’s long values and traditions in treating clients. “So rather than spending too much time looking for the perfect theoretical [PB] model for clients, we put our clients at the centre of everything we…
Client-centric from the start: Alison Law on the service model of Hang Seng PB
By Carly Lau, reporter | 4 July 2022

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