Alison Law’s core mission at Hang Seng Private Banking is to bolster its private wealth management services through what she called “customer empathy” — embracing the bank’s long values and traditions in treating clients. “So rather than spending too much time looking for the perfect theoretical [PB] model for clients, we put our clients at the centre of everything we…
Client-centric from the start: Alison Law on the service model of Hang Seng PB
By Carly Lau, reporter | 4 July 2022

Share article
Share article
Related News

US$1B Hong Kong IAM eyes recruiting 20 RMs from top tier PBs by late 2023
17 June 2022

UBS GWM makes Philippines client advisor appointments
10 June 2022

Lioner International expands into Singapore to service region’s HNWIs
8 June 2022

Exclusive
AQUMON bets its algorithms offer the best way to optimise client portfolios
18 May 2022

Something is brewing at StanChart’s wealth management business
3 May 2022

UBP nabs products specialist from Julius Baer to head sales and client trading team
11 April 2022

There is no standard ‘one-bank’ model, and referrals only get you that far: Evonne Tan of Barclays Private Bank
15 December 2021

Exclusive
CMB private banking chief says lender must embrace one-bank model to lure clients
1 November 2021

GBA Wealth Management Connect scheme to launch in “execution-only” model
10 September 2021

Exclusive
BOCHK expects more than 50% growth in customers for wealth management service
18 August 2021